your
QUESTIONS
Do you ship world wide?
Yes, I’m happy to say that I can ship my prints to art collectors across the globe.
What is a limited edition print?
Limited edition prints have been specifically created by the artist, and there are only a certain number of versions available. The print comes with a certificate, a number on the print (to establish which quantity), and the original artist’s signature to show their authenticity.
Do you have a returns policy?
I want you to love your print! My fine art photographic prints and custom frames are made-to-order. Therefore, If something goes wrong and a print or frame is damaged I will send out a replacement print or frame. However, unless damage has occurred I do not accept returns on frames. Prints may be exchanged (for the same value) within 30 days of delivery. Framed prints are final sale. Any exchanged items must be unused and in all original packaging. Shipping is non-refundable.
Do you offer trade discount?
Yes, I offer a standard 10 % discount on my artwork, I also have a trade programme which gives designers, brands and hotels a chance to work more closer with me and benefit from additional discounts, advice and complimentary consultation.
Can I purchase a high resolution digital image so I can print myself?
No, I do not sell digital files to art collectors, however, I do licence my photographs for commercial use.
How long will it take to receive my oder?
Unframed Prints – UK orders are estimated to land within 3-8 business days.
International orders are estimated to land within 10-12 business days.
Large, limited editions – UK orders are estimated to land within 12-16 business days.
Framed Prints are made-to-order and take 2 weeks before they are ready to ship.
Large, limited editions – International orders are estimated to land within 3-4 weeks.
Do you book commissions outside of the UK?
Yes, I do travel for clients. Just let me know where you are at and we’ll make it happen. I love photographing horses all around the world so no place is off limits!
What are your additional travel costs for a commission?
It depends on where you are and how many clients I have in the same area. If you live within 50 miles of My studio OL16 3R, UK there is no additional travel cost. If you are in other areas of the UK or even in another country the travel costs will be my travel expenses. If you are several people booking a commission or if I have several clients in a nearby area I will split the travel costs and it will be less expensive for everyone.
What happens if it's raining on the day of the commission?
If you live in the UK weather is always so unpredictable so the day before a commission I always do a last-minute weather check! If it’s suddenly forecast for torrential rain and muddy fields then we will simply reschedule your commission. For international clients, I always schedule a few days either side of the commission just incase!