Shipping policy

Domestic (United Kingdom)

Rest of the World (excluding certain countries such as Australia, South Africa and South America – we will get in touch if your region falls out of the standard shipping prices so that you have the option of proceeding or not) 

ABOUT SHIPPING RATES

We ship worldwide. Please refer to the shipping tables for details.

ABOUT DELIVERY

You will receive an order confirmation to your e-mail immediately upon successful payment. Our goal at Sophie Bagnall Art is to ship your order as soon as they become available.

Once your order has been given processed, you will receive a shipment notification email with an estimated delivery date. This is calculated based on distance from the warehouse location to your address. Please ensure you provide the correct contact details and delivery address.

RETURNS POLICY

We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@esthertowler.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@esthertowler.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom-commissioned products and framed artwork Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Need help?

Contact us at {email} for questions related to refunds and returns.